Managed SCADA for Municipal Water Utilities

Municipal water and wastewater utilities operate under some of the highest regulatory, political, and budgetary scrutiny in the public sector. An SSO event puts the utility in the newspaper. A missed EPA report puts the city council in a hearing. A rate increase without defensible data turns into a contested public meeting.

Mission’s managed SCADA was built from the ground up for the municipal environment. More than 6,100 utilities — the majority of them municipal — trust Mission to deliver the real-time visibility, alarm response, and audit-ready documentation that municipal operations demand.

Municipal utilities report to multiple regulators: EPA, state environmental agencies, state drinking water programs, and sometimes consent decree administrators. Mission’s 123SCADA platform retains every data point from the date of installation, producing defensible records for NPDES discharge monitoring, SDWA compliance, CSO event logs, and public records requests.

Reports export cleanly to spreadsheet or PDF and integrate with state eDMR systems. Every alarm carries a full timestamp, acknowledgment log, and action record — turning compliance reporting from a quarterly scramble into a background process.

Municipal finance directors loathe surprises. Traditional SCADA delivers them regularly: unplanned integrator fees, license upgrades, hardware end-of-life, and cybersecurity incidents that blow through the operations budget.

Mission’s managed model delivers a single predictable annual subscription covering software, cellular data, hosting, security, and support — with an inflation-cap guarantee that no traditional vendor offers. The operations director can forecast the SCADA line item with confidence, and the finance director can stop bracing for the next capital request.