Customer Stories: How Utilities Use Mission in the Field

A borough authority in Pennsylvania

Early notice on the biggest main break in town history

A 14-inch water main let go in September. Mission gave the authority very early notice, and the same data supplied everything needed for the state environmental report afterward.

“Not sure how we would have got through the situation without the assistance we received from Mission.”

A county water authority in Alabama

An interconnect valve run by pulse count, overridden from a fishing boat

An automated butterfly valve on an interconnect with a neighboring utility opens and closes on a set number of meter pulses, so neither utility has to send anyone to the site. Mission built in an instant emergency override for the operator.

“I used the emergency override function while fishing in the Gulf!”

A city park in Iowa

From reactive to proactive at a busy park restroom

Repeated grinder pump failures at a heavily used park restroom meant overflows nobody saw until after the fact. Mission tied wireless monitoring and text alerts directly to the pump system, so crews now respond the moment performance dips or a high-level alarm trips.

“Beyond fixing the immediate problem, the project created a long-term operational improvement through preventative monitoring.”

A sewerage authority in New Jersey

Started with six stations, never looked back

The authority had no monitoring over its collection system. Mission recommended starting with six pump stations. It worked so well they are now outfitting every remaining station and the main plant.

“Worry-free monitoring is the key to success and has saved loads of man power.”

A city in Kansas

Twenty-two generators, one wall of false alarms

Twenty-two generators exercise on the same day at roughly the same time, and every one of them was triggering call-outs. A Mission technician worked with the city until the call-out list went quiet.

“Mission Tech Support is the best in the industry.”

A village water system with two employees

From no alarms at all to seeing the whole system

A small public water system run by two people went from no alarms or monitoring to watching every site from anywhere, on a budget a village can afford.

“Mission has been an absolute life saver for our village.”

A resort in Washington

The pond that was “empty” at 2 a.m.

A middle-of-the-night low-level alarm on an irrigation pond turned into an hour of head-scratching, because the pond was actually overflowing. One call to support and a walk through the wiring found a loose analog input on the board.

“Knowing Mission is there 24/7 with knowledgeable technicians is such a relief, and a great confidence booster for those middle-of-the-night service calls.”

A city in Texas

Lightning strike to back online in 30 minutes

Lightning hit the RTU at a lift station that could not stay down. A Mission technician talked the operator, who describes himself as having no tech skills, through swapping the radio, the motherboard, and a handful of wires. The station was back inside half an hour.

“He was very patient with me and was able to guide me to get the Mission up and running within 30 minutes.”

A town water department in New England

A decade of hand-built chlorine reports, gone in one call

For more than ten years the operator built state chlorine residual reports by reading through analog data by hand. On an unrelated support call he asked whether a month of readings could come out on one page. The technician showed him how, and it has saved hours every month for five years since.

“The functionality and versatility of the MyDro 850 is amazing.”

A manufacturing plant

A 4.5-million-gallon discharge day that was not real

A plant that discharges about 10,000 gallons a day logged a reading of 4,572,000 gallons. A Mission technician came out the same day to recalibrate the meter and verify every reading before it could become a compliance problem.

“Needless to say, we haven’t had any more four-million-gallon days since then.”

A contract operator in California

Keeping a winery out of fine letters

A winery was sending barrel and tank washwater to the city sewer, consistently low on pH. The operator installed a Mission system that runs a chemical pump and a blower to pretreat the discharge before it reaches the city’s intake.

“Saved the client thousands of dollars in compliance and fines per year.”

A city in Tennessee

A traffic signal that calls for help when the power drops

A problem intersection had no remote communications. The city tied a Mission unit to the signal control cabinet through a relay, so the moment power is lost they are notified and can connect backup power before the signal goes dark.

“Been working great for years!”

A wastewater agency on the Oregon coast

Nineteen lift stations and a plant, on spotty coastal cell service

The agency was skeptical that cellular would hold up on the coast, where service is spotty and power outages are common. Every one of its nineteen lift stations and the plant now runs on Mission.

“We are very pleasantly surprised by Mission’s reliability and customer support.”

A utility district in Tennessee

A valve that opens by the percent

Open a control valve too far and customers run out of water. The district commands the valve through Mission to open anywhere from 2 to 100 percent, remotely, only as much as needed.

A large city in Tennessee

A temporary alarm on a temporary bypass pump

While a lift station replacement worked its way through engineering, a bypass pump was running the site and high wet-well alarms were arriving too late. The operator put a Mission unit on the diesel bypass pump, powered from its own 12-volt battery, with a float to alert the team to a high wet well before it became a problem.

A borough utility in Alaska

Real-time SCADA data feeding a utility-trained AI assistant

The utility pipes live data from 123SCADA into a custom AI workflow trained on its own hydraulic behavior. It turns raw logs into audit-ready chlorine and turbidity reports, flags second-order chemistry shifts early, and keeps a record of every anomaly and fix so hard-won knowledge is never lost.

“Mission provides the essential ground truth, and our agentic scaffold provides foresight, memory, and decision support.”

A county water district in North Carolina

A tank graph that looked like an EKG

New to Mission, the district watched a tank level chart go wild one morning. A technician walked the operator through it: the transducer had frozen. Two lightning strikes later, the same technician had them back each time.

“It has been a true pleasure to work with Mission and their staff.”

A wastewater utility

Twelve lift stations upgraded in a day, by phone

Upgrading chips at twelve lift stations meant being on the phone with support most of the day. The operator started to learn the technicians by name, and each time they were ready to keep the job moving.